Orders, Warranties and Return Policies
Last updated May 1, 2022
Below you will find information about our delivery times, product warranties, order cancellation and return policies.
If any issue arises with your order, please contact our customer support before returning or installing your parts. Our customer support is open 24/7 to ensure your problem is addressed as efficiently as possible. If you have any concerns, please email support@localhost and we will respond to you as soon as possible.
Delivery Time
To ensure customer satisfaction DragonWorks Performance Chips processes orders within 24 hours of original business day purchase date. Please allow up to 48 hours to process orders placed over holidays. Transit time is typically 3-5 business days in the USA, 5-7 business days in Canada, 7-10 business days worldwide. All products purchased from us are delivered to you by a third-party delivery company, pursuant to a shipping contract. We shall not be in default if delivery is delayed or rendered impossible by forces of nature, war, civil commotion, governmental action, terrorism, fire, storm, flood, explosion, strikes, walkouts, pandemic, other industrial disturbances, utility, services or transportation interruptions or any other cause beyond our reasonable control.
Guarantee
All DragonWorks Performance Chips products are covered by a 30-day guarantee and lifetime warranty. If you are not satisfied with your purchase, please contact DragonWorks Performance Chips within 30 days of purchase date. All products returned must be in new condition, clean and in original packaging. After the 30-day period please contact customer service at contact@dragonworksperformance.com for warranty information regarding manufacture coverage.
Warranty
All products offered by DragonWorks Performance Chips are covered by a lifetime limited manufacture warranty. If your product fails due to manufacture defect after a successful installation, we will replace your unit after reviewing installation procedure with customer and physically testing the unit once received back to our warehouse. If product is mailed back and tested to be in working order same part will be mailed back to the customer. If product fails testing, DragonWorks Performance Chips will provide shipping new part to customer. Customer is responsible for return shipping for warranty.
DragonWorks Performance Chips is responsible for our products warranty. DragonWorks Performance Chips is not responsible for your vehicles warranty provided through your dealer. Warranty is only for our product. Please contact your dealer before purchase if you have questions on your warranty. Warranty on our products is non-transferable.
Order Cancellation
To cancel an order, please contact us via email immediately. Since our products are typically shipped within 24 hours, you must request a cancellation prior to shipment. We cannot guarantee a cancellation of your order unless we receive the cancellation prior to shipping.
If your product has already shipped, please receive your order and request authorization as per the return policy to return your unit for a refund or exchange. Please do not refuse the shipment as it will only delay a refund or exchange.
Return Policy
All products returned must be in unused, undamaged condition in the original packaging. For all returns, please email us at contact@dragonworksperformance.com with details regarding the reason for your return. Once we respond and authorize the return, we will generate a Return Mail Authorization (RMA) to be written on the return package.
Ship product in its original condition to the address we provide you. Verify the return address prior to shipping the product. All returns should be shipped first class mail only with delivery confirmation so you can track your package and confirm that is has been delivered. Customer is responsible for shipping costs.
Also, please enclose the name and email address of the purchaser so we can process the refund quickly and easily. Please note that you are responsible for the return until we receive it. Returns will not be accepted unless authorized by customer service first.
Returns will not be accepted after 30 days from the date of purchase. If chip is returned and tested working properly with no issues a 20 dollar restock fee is deducted from the refund. All other products have 10% restock fee if there are no working defects. Any chip that has been modified cannot be returned. Placing an order means you have agreed to these terms prior to ordering.
Refused Shipments or Returned Used/Unused Merchandise
If a customer refuses delivery or chooses to return an order within 30 days of receipt for any reason you will be subject to shipping costs of their choice. If you feel you have ordered the wrong part, or simply changed your mind about purchase please accept shipment, contact us first as shown above and return the product as stated above.
Disclaimer
We strive to provide as accurate results as possible. Either through Dyno and road testing or direct customer feedback. Our claims are based majorly from customer feedback from using our parts and years of experience in the industry. Individual results will vary from each vehicle and modifications done prior to our performance module. If your vehicle shows any sign of it not running properly or at peak performance our module will not fix those problems. All issues should be addressed prior to install our products.
Use of this aftermarket product is at your own risk. By using this product, you agree to release us, DragonWorks Performance Chips, its owners, employees and affiliates from all liability and/or damages you incur by using this product, including, but not limited to damage, traffic violations, failure to confirm and follow country, state and EPA laws, warranty issues and theft. Always check government and state laws regarding aftermarket product use in vehicles to confirm legal use protocols.
